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Category Archives: Who can beat Western Union?

Western Union: the end of permanent leadership in cross-border consumer money transfers

“… long, sorry decline has left the 140-year-old company a shell of its former self. Today, it is fighting for its very survival. Western Union fell victim to technological advances…”

Associated Press, 1991

Reading current reporting about Western Union’s role in international remittances could make us think that the company has been a successful monopoly of this space forever, but, now, with the arrival of some disruptive innovation (“P2P”, “Bitcoin-blockchain”, “Social”, “Mobile”…), there is a real danger of its imminent demise. In reality, Western Union’s subsidiary, Western Union Financial Services Inc., began providing international money transfers in the mid-80s when deregulation allowed a previously domestic service to expand internationally. By the mid-90s, Western Union’s coverage included major remittance destinations like China. In those first ten years of its money transfer business, Western Union (renamed “New Valley” in 1991) had plenty of upheavals going near or into bankruptcy. After changing hands a few times, the money transfer subsidiary was resurrected as an independent entity in 2006. Western Union’s stock performance has been highly volatile ever since dwarfed by the overall market:

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Wise (ex TransferWise): Rebel, What is Your Cause?

TransferWise Money Transfer: billboard

Tale of Two Wises

“Revolution is a tough business. You can’t make it wearing white gloves and with clean hands”

Lenin

Wise’s (ex-TransferWise) origins are often described as follows: Two Estonians, one a former Skype employee and the other a Deloitte consultant, became fed up with the exorbitant fees charged by banks for money transfers from the UK to Estonia. Fueled by their frustration, they had a stroke of brilliance – matching remittance senders and receivers within the same country. With a sauna in their office and a team unafraid to challenge the banking industry, TransferWise was born. The startup received backing from prominent investors such as Peter Thiel, Richard Branson, and Ben Horowitz, propelling it to the pinnacle of fintech consumer cross-border transfers, surpassing a valuation of $10 billion in 2021.

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Does Bitcoin/Crypto/Blockchain make sense for international money transfers?

Bitcoin money transfer: competing with fast elephant

“I think we will know when bitcoin has reached prime time when it is transferring more value each day than Western Union or Money Gram…”

Roger Ver, November 2013

Since the publication of “Bitcoin: A Peer-to-Peer Electronic Cash System” in 2008, international money transfers, although constituting a smaller portion of cross-border payments, have emerged as one of the most promising use cases for crypto.

The initial assumption was that remittance users were experiencing exorbitant fees and subpar services from traditional players like Western Union. The prospect of an almost cost-free and instantaneous blockchain-based solution appeared to be a much-needed relief. Additionally, it presented an opportunity for affluent individuals in Western countries to showcase their efforts toward promoting financial inclusion in developing nations.

Subsequently, many startups received funding to test this hypothesis with consumers and partner with money transfer operators (MTOs). Additionally, one country recognized this as a national priority and encouraged its citizens to explore cryptocurrency-based remittances.

Despite this, the adoption of cryptocurrencies for remittances is lower today than a decade ago. Using crypto for international money transfers remains a pilot or pay-per-play. More importantly, nobody can articulate an in-depth case of using private, public, or government crypto instead of or on top of Swift + local real-time rails.

In contrast, non-crypto fintechs such as Wise and Remitly have emerged among the global leaders. What factors have contributed to the disappointing start for crypto, and will this innovative technology have a more significant impact in the future?

Innovation Adoption: 3 Cases

Consumers and businesses possess trillions of disposable income that they eagerly spend on various products and services, regardless of whether they are beneficial. For instance, consumers collectively spend around a trillion dollars annually on alcohol, junk food, or tobacco. Introducing truly innovative technology is an even easier proposition. Financial services and insurance companies allocate a trillion dollars annually to technology spending alone. Apple generates $200 billion just from iPhone sales. While generative AI is still in the pilot stage, Nvidia’s annual sales of AI chips have already reached $50 billion. To achieve similar success, blockchain technology only needs to address one of the three following use cases:

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